Cancellations, Refunds, and Privacy

Welcome to SheSurf Morocco. To ensure the smooth running of our surf sessions and to protect your personal data, please read our terms and conditions below carefully.

1.Cancellation and Refund Policy

Client Cancellations

If you need to cancel your booking, our refund policy depends on when you notify us:

  • Cancellation more than 48 hours in advance: Full refund (100%) of the amount paid.

  • Cancellation less than 24 hours in advance: No refund will be issued.

Weather, Climate, and Safety

  • Surfing depends entirely on natural elements. SheSurf Morocco is not responsible for the weather or climate conditions.

  • If the ocean or weather conditions are deemed dangerous by our team, the session will be rescheduled to another date in agreement with you.

Late Arrivals and Absence

  • Our lessons and transport departures start strictly on time to respect the tides and the group schedule.

  • If a client is late or does not show up for the session, the lesson is considered due. It will neither be refunded nor rescheduled.

How to Request a Refund?

For any official cancellation or refund request, you must:

  • Send an email to our official address: shesurfmorocco@gmail.com.

  • Or send a clear message on our SheSurf WhatsApp at +212 669-017299.

2.Image Rights and Content Creation

Photos and Videos During Lessons

  • During our sessions in Tamraght and along the coastline, our team regularly takes photos and videos of the participants.

  • These images are used to capture your surf memories, but also to create promotional content for our website and social media (such as our @shesurfmorocco account).

Your Right to Refuse (Opt-out)

  • Your comfort and privacy are our top priorities.

  • If you do not wish to appear in our photos or videos, please simply let us know in writing or verbally before the session starts. We will fully respect your choice.

3. Privacy Policy

Data We Collect :

When you book a session with us, we only collect the strictly necessary information:

  • Your first and last name.

  • Your phone number (WhatsApp).

  • Your email address.

  • Your current surf or bodyboard level.

Why Do We Use Your Data? : Your personal data is used only to:

  • Organize and schedule your surf lessons.

  • Book and prepare the right surf equipment suited to your size and level.

  • Coordinate mobile transport to the best surf spots of the day.

Data Sharing and Security

  • No Commercial Sharing: We never sell, rent, or share your personal information with third-party companies.

  • WhatsApp Security: Since most of our booking exchanges happen via WhatsApp, please note that these conversations benefit from the app's secure encryption to protect your privacy.